John Philips Watches warrants the original consumer that their watch will be free from defects in materials and workmanship under normal use for a period of 5 years. If anything was to happen to the watch during this period, the watch will be repaired or replaced by the company free of charge, if it proves to be detective under normal use.

For the warranty to apply, the watch must have been purchased from an approved retailer or official agent and must have a warranty card with relevant information about the watch.The warranty does not cover batteries, straps, scratches or any damage arising for normal wear, accidents or misuse, or from any alteration, service or repair performed by any other party other than John Philips Watches itself or an Authorised Service Center.

Additional warranty provided by other retailers is entirely their responsibility. No person or company is authorised to change the terms of this warranty as it gives the consumer specific rights. They may also have other statutory rights which may vary from state to state and country to country.

Should warranty be required, contact in advance via our contact page or Facebook to inform us and discuss the issue but also so we can supply you with the right return address. Then pack your watch properly and send along with original sales receipt. Please be aware that we do not cover the cost of sending to watch to us, only the return cost to you.